About
J.M. “Chem” Enage has dedicated his career to achieving success in sales, marketing, customer service, information technology, and project management. J.M.’s guiding principle has always been to go the extra mile and beyond, and internal/external customers and service have been a major focus of his learning and practice. His Christian upbringing and Jesuit education inspire him to write about serving and giving back to the community (www.BeyondTheExtraMile.com). J.M. was born in Manila, Philippines also known as the Call Centre Capital of the World and now lives in Vancouver, British Columbia with his four great kids, in a city declared by the United Nations as one of the top three most livable cities in the world, but ironically the most ridiculously expensive city in which to own a home.
Fatal Rivalry: Part Three of The Last Great Saxon Earls
Description
<p>In 1066, the rivalry between two brothers brought England to its knees. When Duke William of Normandy landed at Pevensey on September 28, 1066, no one was there to resist him. King Harold Godwineson was in the north, fighting his brother Tostig and a fierce Viking invasion. How could this have happened? Why would Tostig turn traitor to wreak revenge on his brother?<br />The Sons of Godwine were not always enemies. It took a massive Northumbrian uprising to tear them apart, making Tostig an exile and Harold his sworn enemy. And when 1066 came to an end, all the Godwinesons were dead except one: Wulfnoth, hostage in Normandy. For two generations, Godwine and his sons were a mighty force, but their power faded away as the Anglo-Saxon era came to a close.</p>
Story Behind The Book
Sometimes the most ordinary events can have an extraordinary impact in one’s life. In my early teens I met a customer service lady from Japan named Kumiko. It was my very first extraordinary customer service experience I will forever treasure. To this day I am inspired to follow her ways in my day to day dealings. This book is a tribute to all customer service
persons like her who epitomize her spirit of awesome service. She demonstrated to me my first lesson on customer service—going the extra mile. Let's celebrate these unsung heroes in this book. May this tribe increase and multiply. May "Extraordinary Customer Service" be more the rule than the exception.
Reviews
<font face="Times New Roman, serif" size="3"><span style="line-height:115%;">"This
book challenges you to take the path least </span><span style="line-height:18px;">travelled</span><span style="line-height:115%;">. It may be more difficult
but the strategy is simple and the long term benefits simply outstanding"</span></font><div><span style="font-size:12pt;line-height:115%;font-family:'Times New Roman', serif;">-Raymond Aaron, New York Times Bestselling Author of Chicken Soup for the Parent's Soul</span></div>
