About
J.M. “Chem” Enage has dedicated his career to achieving success in sales, marketing, customer service, information technology, and project management. J.M.’s guiding principle has always been to go the extra mile and beyond, and internal/external customers and service have been a major focus of his learning and practice. His Christian upbringing and Jesuit education inspire him to write about serving and giving back to the community (www.BeyondTheExtraMile.com). J.M. was born in Manila, Philippines also known as the Call Centre Capital of the World and now lives in Vancouver, British Columbia with his four great kids, in a city declared by the United Nations as one of the top three most livable cities in the world, but ironically the most ridiculously expensive city in which to own a home.
Through the Eyes of Maria: Choices
Description
<p>Maria hits the streets of New York in search of the love denied by her alcoholic father and indifferent mother. When Sergio, a dark, worldly stranger, lures her with diamonds, brand-name clothing, and undivided attention, Maria sees a way out of her dysfunctional home. Seduced by Sergio’s charm and the promise of wealth and recognition, Maria ignores her panicked intuition and wanders into his lair.<br /><br />But in a world where ambition and deception go hand in hand, where dreams are shattered and innocence crushed, Maria discovers she’s trapped in a hell much worse than the one she left. And now, there is no escape. The price for betrayal is blood.<br /><br />Destiny intervenes when Maria meets Christian, a handsome law student haunted by a dark family secret. With her life at risk and time running out, will Maria find the strength to save herself and convince Christian to go against all reason and risk everything to help her?</p>
Story Behind The Book
Sometimes the most ordinary events can have an extraordinary impact in one’s life. In my early teens I met a customer service lady from Japan named Kumiko. It was my very first extraordinary customer service experience I will forever treasure. To this day I am inspired to follow her ways in my day to day dealings. This book is a tribute to all customer service
persons like her who epitomize her spirit of awesome service. She demonstrated to me my first lesson on customer service—going the extra mile. Let's celebrate these unsung heroes in this book. May this tribe increase and multiply. May "Extraordinary Customer Service" be more the rule than the exception.
Reviews
<font face="Times New Roman, serif" size="3"><span style="line-height:115%;">"This
book challenges you to take the path least </span><span style="line-height:18px;">travelled</span><span style="line-height:115%;">. It may be more difficult
but the strategy is simple and the long term benefits simply outstanding"</span></font><div><span style="font-size:12pt;line-height:115%;font-family:'Times New Roman', serif;">-Raymond Aaron, New York Times Bestselling Author of Chicken Soup for the Parent's Soul</span></div>
