Steve DiGioia

Steve DiGioia

About

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia uses storytelling to share real-world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire.

As a certified trainer, author & speaker, Steve has been recognized as a three-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top 50 Customer Thought Leader” by ICMI. He is also a featured contributor to the leading hospitality and customer service websites.

With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

The Usurper King (The Plantagenet Legacy Book 3)

The Usurper King (The Plantagenet Legacy Book 3)

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<p><span style="color:rgb(15,17,17);font-family:'Amazon Ember', Arial, sans-serif;font-size:14px;">First, he led his own uprising. Then he captured a forsaken king. Henry had no intention of taking the crown for himself; it was given to him by popular acclaim. Alas, it didn't take long to realize that that having the kingship was much less rewarding than striving for it. Only three months after his coronation, Henry IV had to face a rebellion led by Richard's disgruntled favorites. Repressive measures led to more discontent. His own supporters turned against him, demanding more than he could give. The haughty Percies precipitated the Battle of Shrewsbury which nearly cost him the throne—and his life.</span><br style="color:rgb(15,17,17);font-family:'Amazon Ember', Arial, sans-serif;font-size:14px;" /><span style="color:rgb(15,17,17);font-family:'Amazon Ember', Arial, sans-serif;font-size:14px;">To make matters worse, even after Richard II's funeral, the deposed monarch was rumored to be in Scotland, planning his return. The king just wouldn't stay down and malcontents wanted him back.</span></p>

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