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Steve DiGioia

Steve DiGioia

About

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia uses storytelling to share real-world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire.

As a certified trainer, author & speaker, Steve has been recognized as a three-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top 50 Customer Thought Leader” by ICMI. He is also a featured contributor to the leading hospitality and customer service websites.

With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

Friends in High Places

Friends in High Places

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Description

<p>FRIENDS IN HIGH PLACES<br /><br />At barely nineteen, Angelica Donovan became one of the more successful winners of the T.V. show Our Next Super Model. The world assumed she was destined for a happy, fairy tale life as ‘Angel,’ the beautiful girl who was living the dream; sadly, that wasn’t to be the case. As the years passed, she flashed her million dollar smile to all her fans and fought to stay on top in a profession where you never knew who it was safe to trust while the fashion industry took big bites out of her heart and soul. And trust was a constant challenge for Angel due to the painful childhood secret she guarded as carefully as she did her heart. As a result, she never did find her true love on earth.<br /><br />When she wakes up ‘dead’ from a heart condition a month before her thirty-fifth birthday, Angel is at first relieved to find there is no death, just a change of state, like ice to water, and then she’s scared because her biggest and most important adventure is about to begin.<br /><br />Angelica is chosen to be an angel in training as a spirit guide for three souls on earth! Her assignment is to help two women to gain the courage and confidence to find, recognize and embrace the love that had eluded Angel in life. But her biggest challenge will be to save a very special little girl from the same evil experience that had poisoned Angel’s own earthly happiness and altered the course of her life.<br /><br />Will Angel be able to heal her own shattered soul in the process? And will the three souls she is guiding be able to recognize her, not as a ghostly threat, but as one of those ‘friends in high places’ we all have; the kind who often end up earning their wings.<br /><br /> </p>

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