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Rosanne Dausilio

Rosanne Dausilio

About

ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management, providing needs analyses, instructional design, and customized, live customer service skills trainings.  Also offered is agent and facilitator university certification through PurdueUniversity’s Center for Customer Driven Quality.

 

Known as 'the champion for the human,' she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, and hot off the press How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips,  a complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com,  and The Expert’s Guide to Customer Service, at http://www.customer-service-expert.com/guide.htm

My Fingerpaint Masterpiece Coloring Book

My Fingerpaint Masterpiece Coloring Book

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<p>Have you ever seen a &quot;work of art&quot; worth millions, which looks like something your child just brought home from school?</p><p>The dual perspective of &quot;Beauty Is in the Eye of the Beholder&quot; and just a little bit of &quot;The Emperor's New Clothes&quot; is evident in this clever artwork story of a child who paints a fingerpaint print in class and then loses it in the wind on the way home.</p><p>Illustrated from the point of view of a child, whose identity is left to the imagination of the reader since all of the illustrations are what the child sees, the fingerpaint print is interpreted by official &quot;judges&quot; as well as by bystanders. Should people be influenced by what others see, or use their own self-esteem to make their own judgments? This coloring book version allows children to illustrate their own version of the book, and even to create a &quot;masterpiece&quot; of their own!</p><p>This is the fourth rhyming children's coloring book by this award-winning author, whose other bestselling books include David's ADHD, My Little Angel, The Golden Rule, Mice &amp; Spiders &amp; Webs...Oh My!, Manner-Man, Gimme-Jimmy, The Magic Word, Peter and the Whimper-Whineys and Santa's Birthday Gift.</p><p><strong>About The Author:</strong> Former teacher Sherrill S. Cannon has won over 100 awards for her previous rhyming books and coloring books, and is also the author of 7 published and internationally performed plays for elementary school children. She has been called &quot;a modern day Dr. Seuss.&quot; - GTMA Review</p>

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<p><span style="font-family:Verdana, Arial, Helvetica, sans-serif;"><em>Ed Margulies, Group Show Director; Computer Telephony, Miller Freeman</em><br />&quot;...a straightforward guide for humanizing the most impersonal: the manic pace of the modern teleservice center: Dr. D'Ausilio shares the insights and revelations no call center professional should be without. Read it. Live it. Learn how to delight your clients and make your call center your very own secret weapon.&quot; </span></p> <p><span style="font-family:Verdana, Arial, Helvetica, sans-serif;"><em>Patricia D. Hamilton, Manager-Sales Training &amp; Communications, Delta Air Lines, Inc. </em><br />&quot;We chose the Wake Up Your Call Center philosophy to resolve issues we had with customer service in an extremely stressful environment. The results were incredible. Customer service has improved, morale is up, and our agents are able to deal more positively with their workload. Wake Up Your Call Center is not only filled with just the right content, it is presented with just the right amount of humor as well.&quot; </span></p>