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Rosanne Dausilio

Rosanne Dausilio

About

ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management, providing needs analyses, instructional design, and customized, live customer service skills trainings.  Also offered is agent and facilitator university certification through PurdueUniversity’s Center for Customer Driven Quality.

 

Known as 'the champion for the human,' she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, and hot off the press How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips,  a complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com,  and The Expert’s Guide to Customer Service, at http://www.customer-service-expert.com/guide.htm

Vital Temptations: A Heart's Betrayal

Vital Temptations: A Heart's Betrayal

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Description

<p>Dr. Bethany McNeal is living her dream as a pediatric resident in one of the most sought-after medical centers in Seattle. Beautiful and intelligent, she’s missing only one thing—love, which she put on hold to focus on her career after ending a tumultuous relationship. Everything changes when she meets Dr. Brent Anderson, a charming and handsome fellow resident. Despite her reservations, Bethany falls for Brent—hard. When she learns Brent is married several months into their relationship, she immediately breaks it off. After graduating residency and going their separate ways, Bethany tries to move on with another man—real estate broker and personal trainer Charles Blakely. But just when things get serious with Charles, she realizes she’s still in love with Brent, and she finds herself caught between the two men, facing a series of difficult decisions and harrowing events that will change her life forever. Will she be able to recover from the vital temptations that turned her perfect life upside down?</p>

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Reviews

<p><span style="font-family:Verdana, Arial, Helvetica, sans-serif;"><em>Ed Margulies, Group Show Director; Computer Telephony, Miller Freeman</em><br />&quot;...a straightforward guide for humanizing the most impersonal: the manic pace of the modern teleservice center: Dr. D'Ausilio shares the insights and revelations no call center professional should be without. Read it. Live it. Learn how to delight your clients and make your call center your very own secret weapon.&quot; </span></p> <p><span style="font-family:Verdana, Arial, Helvetica, sans-serif;"><em>Patricia D. Hamilton, Manager-Sales Training &amp; Communications, Delta Air Lines, Inc. </em><br />&quot;We chose the Wake Up Your Call Center philosophy to resolve issues we had with customer service in an extremely stressful environment. The results were incredible. Customer service has improved, morale is up, and our agents are able to deal more positively with their workload. Wake Up Your Call Center is not only filled with just the right content, it is presented with just the right amount of humor as well.&quot; </span></p>