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Rosanne Dausilio

Rosanne Dausilio

About

ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management, providing needs analyses, instructional design, and customized, live customer service skills trainings.  Also offered is agent and facilitator university certification through PurdueUniversity’s Center for Customer Driven Quality.

 

Known as 'the champion for the human,' she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, and hot off the press How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips,  a complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com,  and The Expert’s Guide to Customer Service, at http://www.customer-service-expert.com/guide.htm

Mice & Spiders & Webs...Oh My!

Mice & Spiders & Webs...Oh My!

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Description

<p>Mice &amp; Spiders &amp; Webs...Oh My! Is your child a good listener? Rosemary is a little girl who is worried about returning to school after her teacher warns the class that they would soon have some mice, spiders, and webs in the classroom. Could Rosemary have misunderstood something? How can mice and spiders and webs belong at school? Full of &quot;Computer Speak,&quot; this story introduces young readers to basic computer terms in a delightful way! See if your child can discover the mystery of the misunderstood words, and learn about the fun of computers with Rosemary. This is the seventh rhyming children's book by this award-winning author, whose other bestselling books include My Fingerpaint Masterpiece, Manner-Man, Gimme-Jimmy, The Magic Word, Peter and the Whimper-Whineys, and Santa's Birthday Gift. Former teacher Sherrill S. Cannon has won twenty-eight awards for her six previous rhyming books, and is also the author of seven published and internationally performed plays for elementary school children. She has been called &quot;a modern day Dr. Seuss&quot; by GTMA Review. &quot;I love to teach, and this book teaches basic computer terms in a fun way. I am retired and spend six months of the year with my husband of 55 years, traveling from coast to coast and sharing books along the way. I grew up in The Willard Hotel in Washington, D.C. , where my father was the manager. I'm the original Eloise!&quot; Publisher's website: http://sbpra.com/SherrillSCannon</p>

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Reviews

<span style="color:#000080;font-family:Verdana;background-color:#ffff00;"><strong>With their insightfulness and vast experience, they impress upon you the incalculable value of the human touch in customer service. &quot;Dr. Rosanne D'Ausilio and Dr. Jon Anton have researched and compiled a 'gem' of a workbook that provides the roadmap for service and support organizations to provide the level of customer service needed to 'wow' their customers. </strong></span> <div style="padding-right:4px;padding-left:4px;padding-bottom:1px;padding-top:1px;">  <div style="border-right:1px solid;padding-right:4px;border-top:1px solid;padding-left:4px;padding-bottom:1px;border-left:1px solid;padding-top:1px;border-bottom:1px solid;"><strong><span style="color:#000080;font-family:Verdana;background-color:#ffff00;">Excelling at customer service is not an accident - it requires a well-structured and comprehensive program for identifying, training, monitoring, rewarding and continuous improvement. This workbook on Customer Service - The Human Experience is everything a leader of a service and support organization would need to plan the work and then work the plan for creating and delivering a service culture to their customers. Enjoy the read and the learning experience!&quot; Peter J. McGarahan, Executive Industry Fellow, STI Knowledge, Inc. </span></strong></div></div> <div style="padding-right:4px;padding-left:4px;padding-bottom:1px;padding-top:1px;">  <div style="border-right:1px solid;padding-right:4px;border-top:1px solid;padding-left:4px;padding-bottom:1px;border-left:1px solid;padding-top:1px;border-bottom:1px solid;"><strong><span style="color:#000080;font-family:Verdana;background-color:#ffff00;">&quot;Dr. D'Ausilio and Dr. Anton have produced a literary masterpiece! The combined knowledge and experience poured into this book make it a must for anyone in the call center industry. The examples and statements in the book make it easy for management to maximize productivity of their representatives while still keeping their wants, needs and aspirations in mind. A must-read for the serious call center manager!&quot; Robert Renteria, Bombardier Aerospace </span></strong></div></div>