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Rosanne Dausilio

Rosanne Dausilio

About

ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management, providing needs analyses, instructional design, and customized, live customer service skills trainings.  Also offered is agent and facilitator university certification through PurdueUniversity’s Center for Customer Driven Quality.

 

Known as 'the champion for the human,' she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, and hot off the press How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips,  a complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com,  and The Expert’s Guide to Customer Service, at http://www.customer-service-expert.com/guide.htm

David's ADHD

David's ADHD

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<p>Does your child have ADHD (Attention-Deficit Hyperactivity Disorder)?</p><p>Meet David, one of award-winning author Sherrill S. Cannon's &quot;Classroom of Kids,&quot; who manages his ADHD with the help of classmates.</p><p>David discovers ways to cope with his hyperactive brain, while learning how to calm and soothe his ADHD. Solutions include setting daily schedules and following simple rules that regulate behavior. His teachers and therapists encourage using the computer for academic advancement, and to establish a pattern for study as well as for occasional recreation. David not only learns self-control and communication skills, but is able to fit into the classroom and make friends.</p><p>Once again social values are emphasized in the author's latest illustrated children's story, and classroom friends from previous books are featured. In fact, David has been part of the class for a long time!</p><p><strong><em>&quot;David's ADHD</em></strong><em> is a timely topic for parents and children. A story in rhyme that demystifies ADHD. It explains a youngster's behavior in terms of his inattentiveness and impulsivity and how it impacts those around him. A sensitive way of creating understanding for children with ADHD and their families.&quot;</em> - <strong>Dr. Valerie Allen, licensed school psychologist</strong></p><p><strong>Author Bio: </strong></p><p>Former teacher Sherrill S. Cannon has won 76 awards for her previous 11 rhyming books. She is also the author of seven published and internationally performed plays for elementary school children. The author has been called &quot;an absolute master of rhyming&quot; and &quot;a modern-day Dr. Seuss.&quot;</p>

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Reviews

<span style="color:#000080;font-family:Verdana;background-color:#ffff00;"><strong>With their insightfulness and vast experience, they impress upon you the incalculable value of the human touch in customer service. &quot;Dr. Rosanne D'Ausilio and Dr. Jon Anton have researched and compiled a 'gem' of a workbook that provides the roadmap for service and support organizations to provide the level of customer service needed to 'wow' their customers. </strong></span> <div style="padding-right:4px;padding-left:4px;padding-bottom:1px;padding-top:1px;">  <div style="border-right:1px solid;padding-right:4px;border-top:1px solid;padding-left:4px;padding-bottom:1px;border-left:1px solid;padding-top:1px;border-bottom:1px solid;"><strong><span style="color:#000080;font-family:Verdana;background-color:#ffff00;">Excelling at customer service is not an accident - it requires a well-structured and comprehensive program for identifying, training, monitoring, rewarding and continuous improvement. This workbook on Customer Service - The Human Experience is everything a leader of a service and support organization would need to plan the work and then work the plan for creating and delivering a service culture to their customers. Enjoy the read and the learning experience!&quot; Peter J. McGarahan, Executive Industry Fellow, STI Knowledge, Inc. </span></strong></div></div> <div style="padding-right:4px;padding-left:4px;padding-bottom:1px;padding-top:1px;">  <div style="border-right:1px solid;padding-right:4px;border-top:1px solid;padding-left:4px;padding-bottom:1px;border-left:1px solid;padding-top:1px;border-bottom:1px solid;"><strong><span style="color:#000080;font-family:Verdana;background-color:#ffff00;">&quot;Dr. D'Ausilio and Dr. Anton have produced a literary masterpiece! The combined knowledge and experience poured into this book make it a must for anyone in the call center industry. The examples and statements in the book make it easy for management to maximize productivity of their representatives while still keeping their wants, needs and aspirations in mind. A must-read for the serious call center manager!&quot; Robert Renteria, Bombardier Aerospace </span></strong></div></div>