About
J.M. “Chem” Enage has dedicated his career to achieving success in sales, marketing, customer service, information technology, and project management. J.M.’s guiding principle has always been to go the extra mile and beyond, and internal/external customers and service have been a major focus of his learning and practice. His Christian upbringing and Jesuit education inspire him to write about serving and giving back to the community (www.BeyondTheExtraMile.com). J.M. was born in Manila, Philippines also known as the Call Centre Capital of the World and now lives in Vancouver, British Columbia with his four great kids, in a city declared by the United Nations as one of the top three most livable cities in the world, but ironically the most ridiculously expensive city in which to own a home.
Description
<p>The Race for Flugal Farm is the first book in a trilogy that charters the lives and adventures of the inhabitants of the Riding Stables at Flugal Farm.</p><div>Times had been hard for George Flugal and his wife, and this inevitably resulted in him having to sell the majority of the school's horses until he was left its just four: Pogo, Biff, Troy and an ex-racehorse called Chance.</div><div>The horses who along with a young stable hand Rachelle Perkins, a dog named Nugget, a pig called Nigel and an old family friend Uncle Dave, make up the Flugal's extended family.</div><div>When they find themselves facing the possibility of having the farm repossessed by the bank, and bought out by the odious Mr Williams, have to pull together to enter a carriage drive in order to win the prize money and save their way of life.</div>
Story Behind The Book
Sometimes the most ordinary events can have an extraordinary impact in one’s life. In my early teens I met a customer service lady from Japan named Kumiko. It was my very first extraordinary customer service experience I will forever treasure. To this day I am inspired to follow her ways in my day to day dealings. This book is a tribute to all customer service
persons like her who epitomize her spirit of awesome service. She demonstrated to me my first lesson on customer service—going the extra mile. Let's celebrate these unsung heroes in this book. May this tribe increase and multiply. May "Extraordinary Customer Service" be more the rule than the exception.
Reviews
<font face="Times New Roman, serif" size="3"><span style="line-height:115%;">"This
book challenges you to take the path least </span><span style="line-height:18px;">travelled</span><span style="line-height:115%;">. It may be more difficult
but the strategy is simple and the long term benefits simply outstanding"</span></font><div><span style="font-size:12pt;line-height:115%;font-family:'Times New Roman', serif;">-Raymond Aaron, New York Times Bestselling Author of Chicken Soup for the Parent's Soul</span></div>
