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JM Enage

JM Enage

About

J.M. “Chem” Enage has dedicated his career to achieving success in sales, marketing, customer service, information technology, and project management. J.M.’s guiding principle has always been to go the extra mile and beyond, and internal/external customers and service have been a major focus of his learning and practice. His Christian upbringing and Jesuit education inspire him to write about serving and giving back to the community (www.BeyondTheExtraMile.com). J.M. was born in Manila, Philippines also known as the Call Centre Capital of the World and now lives in Vancouver, British Columbia with his four great kids, in a city declared by the United Nations as one of the top three most livable cities in the world, but ironically the most ridiculously expensive city in which to own a home.

Peter and the Whimper Whineys Coloring Book

Peter and the Whimper Whineys Coloring Book

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Description

<p><span style="color:rgb(24,24,24);font-family:Merriweather, Georgia, serif;font-size:14px;">This coloring book version of the best-selling “whine-stopper” children’s story was designed for kids to enjoy reading the rhyming, as well as being able to illustrate their own version of Peter’s nocturnal adventure into the woods.</span><br style="color:rgb(24,24,24);font-family:Merriweather, Georgia, serif;font-size:14px;" /><br style="color:rgb(24,24,24);font-family:Merriweather, Georgia, serif;font-size:14px;" /><span style="color:rgb(24,24,24);font-family:Merriweather, Georgia, serif;font-size:14px;">Peter’s mother warns him that if he doesn’t stop whining and crying, he’ll have to go live with the Whimper-Whineys. His adventure continues as he later hops into the woods and finds lots of frightening Whimper-Whineymen! He discovers that the Whimper-Whineys are very ill-mannered and rude, and that everything is sour in Whimper-Whineland. He decides his mother was right. If only he can get back home!</span><br style="color:rgb(24,24,24);font-family:Merriweather, Georgia, serif;font-size:14px;" /><br style="color:rgb(24,24,24);font-family:Merriweather, Georgia, serif;font-size:14px;" /><span style="color:rgb(24,24,24);font-family:Merriweather, Georgia, serif;font-size:14px;">According to a recent critique, “I cannot imagine any parent or guardian not wanting to read this book to their child! ... Parents everywhere applaud you!”</span></p>

Story Behind The Book

Sometimes the most ordinary events can have an extraordinary impact in one’s life. In my early teens I met a customer service lady from Japan named Kumiko. It was my very first extraordinary customer service experience I will forever treasure. To this day I am inspired to follow her ways in my day to day dealings. This book is a tribute to all customer service persons like her who epitomize her spirit of awesome service. She demonstrated to me my first lesson on customer service—going the extra mile. Let's celebrate these unsung heroes in this book. May this tribe increase and multiply. May "Extraordinary Customer Service" be more the rule than the exception.

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Reviews

<font face="Times New Roman, serif" size="3"><span style="line-height:115%;">&quot;This book challenges you to take the path least </span><span style="line-height:18px;">travelled</span><span style="line-height:115%;">. It may be more difficult but the strategy is simple and the long term benefits simply outstanding&quot;</span></font><div><span style="font-size:12pt;line-height:115%;font-family:'Times New Roman', serif;">-Raymond Aaron, New York Times Bestselling Author of Chicken Soup for the Parent's Soul</span></div>