Steve DiGioia

Steve DiGioia

About

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia uses storytelling to share real-world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire.

As a certified trainer, author & speaker, Steve has been recognized as a three-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top 50 Customer Thought Leader” by ICMI. He is also a featured contributor to the leading hospitality and customer service websites.

With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.

A King Under Siege

A King Under Siege

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<p><span style="color:rgb(15,17,17);font-family:'Amazon Ember', Arial, sans-serif;font-size:14px;">Richard II found himself under siege not once, but twice in his minority. Crowned king at age ten, he was only fourteen when the Peasants' Revolt terrorized London. But he proved himself every bit the Plantagenet successor, facing Wat Tyler and the rebels when all seemed lost. Alas, his triumph was short-lived, and for the next ten years he struggled to assert himself against his uncles and increasingly hostile nobles. Just like in the days of his great-grandfather Edward II, vengeful magnates strove to separate him from his friends and advisors, and even threatened to depose him if he refused to do their bidding. The Lords Appellant, as they came to be known, purged the royal household with the help of the Merciless Parliament. They murdered his closest allies, leaving the King alone and defenseless. He would never forget his humiliation at the hands of his subjects. Richard's inability to protect his adherents would haunt him for the rest of his life, and he vowed that next time, retribution would be his.</span><br /><span class="a-text-bold" style="color:rgb(15,17,17);font-family:'Amazon Ember', Arial, sans-serif;font-size:14px;font-weight:700;">B.R.A.G. Medallion honoree!</span></p>

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