• Author
  • Book
  • Story behind the book
  • Media Links
  • Reviews
Rosanne Dausilio

Rosanne Dausilio

About

ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management, providing needs analyses, instructional design, and customized, live customer service skills trainings.  Also offered is agent and facilitator university certification through PurdueUniversity’s Center for Customer Driven Quality.

 

Known as 'the champion for the human,' she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, and hot off the press How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips,  a complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com,  and The Expert’s Guide to Customer Service, at http://www.customer-service-expert.com/guide.htm

Godwine Kingmaker: Part One of The Last Great Saxon Earls

Godwine Kingmaker: Part One of The Last Great Saxon Earls

0.0
0 ratings

Description

<p><span><span>Harold Godwineson, the Last Anglo-Saxon King, owed everything to his father. Who was this Godwine, first Earl of Wessex and known as the Kingmaker? Was he an unscrupulous schemer, using King and Witan to gain power? Or was he the greatest of all Saxon Earls, protector of the English against the hated Normans? The answer depends on who you ask. He was befriended by the Danes, raised up by Canute the Great, given an Earldom and a wife from the highest Danish ranks. He sired nine children, among them four Earls, a Queen and a future King. Along with his power came a struggle to keep his enemies at bay, and Godwine's best efforts were brought down by the misdeeds of his eldest son Swegn. Although he became father-in-law to a reluctant Edward the Confessor, his fortunes dwindled as the Normans gained prominence at court. Driven into exile, Godwine regathered his forces and came back even stronger, only to discover that his second son Harold was destined to surpass him in renown and glory.</span></span></p>

Story Behind The Book

Media Links

Reviews

<p><span style="font-family:Verdana, Arial, Helvetica, sans-serif;"><em>Ed Margulies, Group Show Director; Computer Telephony, Miller Freeman</em><br />&quot;...a straightforward guide for humanizing the most impersonal: the manic pace of the modern teleservice center: Dr. D'Ausilio shares the insights and revelations no call center professional should be without. Read it. Live it. Learn how to delight your clients and make your call center your very own secret weapon.&quot; </span></p> <p><span style="font-family:Verdana, Arial, Helvetica, sans-serif;"><em>Patricia D. Hamilton, Manager-Sales Training &amp; Communications, Delta Air Lines, Inc. </em><br />&quot;We chose the Wake Up Your Call Center philosophy to resolve issues we had with customer service in an extremely stressful environment. The results were incredible. Customer service has improved, morale is up, and our agents are able to deal more positively with their workload. Wake Up Your Call Center is not only filled with just the right content, it is presented with just the right amount of humor as well.&quot; </span></p>