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Rosanne Dausilio

Rosanne Dausilio

About

ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management, providing needs analyses, instructional design, and customized, live customer service skills trainings.  Also offered is agent and facilitator university certification through PurdueUniversity’s Center for Customer Driven Quality.

 

Known as 'the champion for the human,' she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, and hot off the press How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips,  a complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com,  and The Expert’s Guide to Customer Service, at http://www.customer-service-expert.com/guide.htm

New Alpha Rising: Ascension Part I

New Alpha Rising: Ascension Part I

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<p>Countless years ago, measured in thousands, the Gods came first. Monstrous creations were born of their frivolity. Like the Gods, some of the creations were peaceful, others not. Their duty to preserve the earth completed once more, however, the day came that the Gods had to leave earth. Unleashed and with loose regulation, the abominable creations left behind multiplied. In their midst, another conception came to be, and his kind would exist absolutely outside of the God’s purview.<br />Unmated, alone, and untrusting of others, Chatran was charged to go to a place and protect the father of a great child, yet unborn. This duty, however, was unknown to the most cognizant part of Chatran. Only the Beast, who resided within him, knew. As a result, the Beast led Chatran to Walhalla, North Dakota. Although his initial charge was to protect the father he found there, Chatran also gained a mate and Pack. With them, Chatran also found a new way forward, and started on a course that would lead to – New Alpha Rising: Ascension.</p>

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Reviews

<p><span style="font-family:Verdana, Arial, Helvetica, sans-serif;"><em>Ed Margulies, Group Show Director; Computer Telephony, Miller Freeman</em><br />&quot;...a straightforward guide for humanizing the most impersonal: the manic pace of the modern teleservice center: Dr. D'Ausilio shares the insights and revelations no call center professional should be without. Read it. Live it. Learn how to delight your clients and make your call center your very own secret weapon.&quot; </span></p> <p><span style="font-family:Verdana, Arial, Helvetica, sans-serif;"><em>Patricia D. Hamilton, Manager-Sales Training &amp; Communications, Delta Air Lines, Inc. </em><br />&quot;We chose the Wake Up Your Call Center philosophy to resolve issues we had with customer service in an extremely stressful environment. The results were incredible. Customer service has improved, morale is up, and our agents are able to deal more positively with their workload. Wake Up Your Call Center is not only filled with just the right content, it is presented with just the right amount of humor as well.&quot; </span></p>