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Rosanne Dausilio

Rosanne Dausilio

About

ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management, providing needs analyses, instructional design, and customized, live customer service skills trainings.  Also offered is agent and facilitator university certification through PurdueUniversity’s Center for Customer Driven Quality.

 

Known as 'the champion for the human,' she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, and hot off the press How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips,  a complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com,  and The Expert’s Guide to Customer Service, at http://www.customer-service-expert.com/guide.htm

The Thoughtful Leader: How to use your head and your heart to inspire others

The Thoughtful Leader: How to use your head and your heart to inspire others

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Description

<p>Is it time for leaders to think more deeply and more effectively?<br /><br />Tired of people throwing the term 'thought leadership' around and using it to label unexceptional people and mediocre content, Mindy Gibbins-Klein sets out to define and introduce a new paradigm and a new standard of idea generation and sharing.<br /><br />Thoughtful leaders exhibit exceptional thinking as well as consideration for others. It is the thoughtful leader who will introduce a new era - a more thoughtful era.<br /><br />This brave book inspires, encourages and teaches Real thought leaders a new way of thinking and behaving.<br /><br />- Reach beyond content marketing and thought leadership<br />- Achieve greater levels of thinking<br />- Discover hidden depths within yourself<br />- Become a true Thoughtful Leader</p>

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Reviews

<span style="color:#000080;font-family:Verdana;background-color:#ffff00;"><strong>With their insightfulness and vast experience, they impress upon you the incalculable value of the human touch in customer service. &quot;Dr. Rosanne D'Ausilio and Dr. Jon Anton have researched and compiled a 'gem' of a workbook that provides the roadmap for service and support organizations to provide the level of customer service needed to 'wow' their customers. </strong></span> <div style="padding-right:4px;padding-left:4px;padding-bottom:1px;padding-top:1px;">  <div style="border-right:1px solid;padding-right:4px;border-top:1px solid;padding-left:4px;padding-bottom:1px;border-left:1px solid;padding-top:1px;border-bottom:1px solid;"><strong><span style="color:#000080;font-family:Verdana;background-color:#ffff00;">Excelling at customer service is not an accident - it requires a well-structured and comprehensive program for identifying, training, monitoring, rewarding and continuous improvement. This workbook on Customer Service - The Human Experience is everything a leader of a service and support organization would need to plan the work and then work the plan for creating and delivering a service culture to their customers. Enjoy the read and the learning experience!&quot; Peter J. McGarahan, Executive Industry Fellow, STI Knowledge, Inc. </span></strong></div></div> <div style="padding-right:4px;padding-left:4px;padding-bottom:1px;padding-top:1px;">  <div style="border-right:1px solid;padding-right:4px;border-top:1px solid;padding-left:4px;padding-bottom:1px;border-left:1px solid;padding-top:1px;border-bottom:1px solid;"><strong><span style="color:#000080;font-family:Verdana;background-color:#ffff00;">&quot;Dr. D'Ausilio and Dr. Anton have produced a literary masterpiece! The combined knowledge and experience poured into this book make it a must for anyone in the call center industry. The examples and statements in the book make it easy for management to maximize productivity of their representatives while still keeping their wants, needs and aspirations in mind. A must-read for the serious call center manager!&quot; Robert Renteria, Bombardier Aerospace </span></strong></div></div>