Waiters, are you tired of working your butt off in restaurant after restaurant and never really making the money you deserve? Are you tired of not getting the tips you want? Tips of 20% or more on every table? So what are you doing about it?Author Steve DiGioia has been in the hotel & restaurant business, in one manner or another, for 25+ years.
From booking agent to catering sales manager, to restaurant director and director of banquets, he has seen some of the best and worst at their trade.
Known as “the ops guy” during his tenure at Hilton Hotels, Steve has redefined the operational and service standards for multiple food and beverage departments for some of the best names in the industry.
Using a hands-on approach, he has developed multiple training programs and personally mentored countless employees that have successfully moved on to supervisor and senior management positions.
Still active in the business, Steve has put together this collection of those same straightforward no-nonsense tactics that he continues to use, that will improve the customer service mindset of your employees.
When that happens, the result is bigger tips for the employees and increased revenue and repeat business for your company.
Steve has learned what REALLY works! Now he will teach it to you!
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